At FlyBag, we aim to provide a smooth shopping and delivery experience. However, we understand that sometimes cancellations or refunds may be required.

• 1. Order Cancellation
• Customers may cancel their order before packaging or dispatch.
• Once the order has been packed or shipped, cancellation may not be possible.
• FlyBag reserves the right to cancel any order due to stock unavailability, payment issues, or incorrect pricing. Customers will be notified in such cases.
• 2. Refunds
• Refunds will be provided under the following conditions:
• If the wrong item is delivered.
• Refunds will be initiated after verification and will reflect in the original payment method within 5–7 working days.
• 3. Non-Refundable Situations
• Refunds will not be applicable in the following cases:
• If an incorrect delivery address was provided by the customer.
• If the customer is unavailable at the time of delivery.
• For perishable items (such as fresh groceries) unless they are delivered in a damaged or incorrect condition.