Delivery Partner Privacy Policy for Flybagapp.com Effective Date: [13-11-2025]
At Flybagapp.com, we respect the privacy of our delivery partners and are committed to protecting their personal and professional information. This Privacy Policy explains how we collect, use, retain, and share data from delivery personnel who use our mobile application and related services. By downloading, registering, or using the delivery partner app, you consent to the practices described in this policy.
- 1. Information We Collect
We collect information necessary for the operation and management of the delivery services:
Personal Information: Name, phone number, email address, residential address, banking/payment details, and government-issued identification documents required for verification.
Professional Details: Delivery history, ratings, and withdrawal requests.
Device Information: Model, operating system, app version, and unique device identifiers.
- 2. Location Data
The app requires access to your location data, including real-time and background location, to:
- Assign orders and track pickups and deliveries.
- Provide accurate updates to customers.
- Ensure efficient routing.
- Monitor service quality, safety, and fraud prevention.
- 3. How We Use the Information
We use the collected information to:
- Verify your identity.
- Allocate and manage delivery tasks.
- Process payments and withdrawals.
- Monitor performance.
- Maintain records in compliance with legal and regulatory obligations.
- 4. Sharing of Information
We do not sell or rent your personal information. Limited data may be shared with:
- Customers: Limited data (e.g., your name and phone number) for necessary delivery communication.
- Payment Gateways and Banking Partners: For processing payouts and withdrawals.
- Legal Authorities: Where required by law or to protect the rights and safety of our users, partners, or company.
- 5. Data Retention and Security
Retention: Data is retained only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., for audit, tax). Data is securely deleted or anonymized thereafter.
Security: We implement reasonable technical and organizational measures to safeguard your personal data.
- 6. Rights and Controls
- Access and update your information.
- Request deletion of your account (subject to legal/contractual requirements).
- Withdraw consent to data processing where applicable.
- You may control certain app permissions (like location access) through device settings, though restricting access may affect app functionality.
- 7. Policy Regarding Children
Our services are intended for adults and are not directed to children under the age of 13.
- 8. Delivery Partner Safety and Misconduct Protocol
Flybag is committed to a safe working environment. Customer misconduct (abuse, threats, harassment) is strictly prohibited.
- Immediate Safety Measures
- Prioritize Safety: Immediately and politely disengage from confrontation and leave the location.
- Do Not Retaliate: Maintain a professional and calm demeanor.
- Move to a Safe Location: Move to a well-lit, public place if unsafe after leaving.
- Reporting and Escalation
- Immediate App/Hotline Reporting: Use the in-app emergency feature or call the Flybag Partner Support Hotline (+91 8125613464) immediately to report the incident details.
- Documentation: Note the date, time, location, and specific nature of the misconduct.
- Police Reporting (Serious Incidents): Flybag will support partners in lodging a formal police complaint (FIR) for serious incidents involving physical harm or criminal activity.
- Flybag's Commitment
- Flybag will investigate all reports promptly. Confirmed incidents will result in strict and immediate action against the customer, including potential account termination. We provide necessary support to affected partners.
- 9. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted within the delivery partner app along with the revised effective date.
- 10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: contact@flybagapp.com
Email: +91 8125613464